SimpleSpa Documentation Current release v3.799

SimpleSpa is designed to work with latest version of the following browsers

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari

SimpleSpa also works great on iOS devices

*Extended translation supported on Google Chrome and Mozilla Firefox

SimpleSpa works “in the cloud”. Your clients can book online 24/7, use and access SimpleSpa from any device, computer, tablet and smartphone and best of all there is nothing to install, and you always have the latest updates
Yes. If you can supply your data in a format such as Excel we will load your clients, services, products FREE of charge. If your data is in an existing system contact our support and we will advise you on the best way to migrate your data. Click here to send a message to our support team.
There is no cost to sign up and get started with SimpleSpa and no credit card is required to sign up. In most cases we will also be able to load your existing clients, services, products, gift certificates for free as well. After your trial period, please see our Plans
SimpleSpa runs on any modern computer, desktop, laptop, tablet. SimpleSpa supports Mac and PC and can run on an iPad with ease. For optimal performance we recommend you use Google Chrome, Mozilla Firefox or Apple's Safari as your browser.
SimpleSpa is available globally, and we are adding localization for numerous countries and will be rolling out extended features for localization soon, if you would like a localized version of SimpleSpa that currently is not available please contact us with your request. Click here to send a message to the SimpleSpa support team.
SimpleSpa has been designed from the ground up so you can work from anywhere at any time, and bids farewell to those tedious updates you needed to do; all the updates are automatically applied without needing to actually download something to your computer. This provides you with a far more secure software that offers all the latest features, and best of all you can access SimpleSpa and all your appointments remotely from anywhere for free.
Absolutely, and you get a Free SimpleSpa booking page, so you can go home at ease and know that your clients can book any time they want, plus we give you a widget so you can easily link your booking page from your website. Your clients get a notification and your business also get's an email notification once a new appointment is booked online.
SimpleSpa is better than just putting your language, in online booking we automatically detect your visitors locale, and online booking will be in their language automatically.
SimpleSpa has a sophisticated algorithm in place that checks the time and duration of the client who is booking an appointment with the staff and slot if it is actually available. And unlike other software SimpleSpa only prompts your user that the time selected is not available without disclosing any more information about your business. Double booking is available by default and you can add as many double booked within SimpleSpa.
Absolutely. SimpleSpa automatically sends out an appointment reminder 24 hours before an appointment to your clients email address. And you can customize each type of email reminder with your branding and what it will show, so you can write it in any language.
Yes, SimpleSpa now offers SMS and Text reminders, you are in complete control if you want to send notifications, reminders to your staff and clients and we let you customize the messages sent out, contact us to set that up on your SimpleSpa account, your clients will love it, and you will reduce any no-shows and keep your clients (*unlimited SMS currently available in United States, Canada, Cyprus, Greece, Israel, Luxembourg, Mexico, Turkey, India, Swaziland, United Arab Emirates)
We think that our software and pricing should always be simple so we are offering unlimited SMS/Text Notifications for your appointments at a easy to understand fixed rate of $5 per staff member per month, so if you have 2 staff members it will cost you $10 per month (*unlimited SMS currently available in United States, Canada, Cyprus, Greece, Israel, Luxembourg, Mexico, Turkey, India, Swaziland, United Arab Emirates)

If you are in a country that we do not offer the unlimited plans, we also offer SMS bundles of 100 messages for $5 per month (pricing may vary from country, please contact us for details)
If you are an active SimpleSpa subscriber you can add an SMS plan by visiting our SMS Purchase page, or by simply emailing us and we will add the plan to your account
SimpleSpa includes marketing tools for all their subscribers, you can quickly filter your clients based on certain criteria, and you then have the option to Export as a CSV which works in any Spreadsheet program, PDF, or Printout. We also give you the ability to create your own SMS and Email if you would like to send directly from SimpleSpa, based on the number of clients you are targeting we will quote you on the price to send your campaign out. To avoid abuse of the system all campaigns need to be approved by our team, and our turnaround is 24h for an approval for your campaign.
At SimpleSpa we believe that your campaigns need guaranteed delivery so we take extra measures to ensure that we follow the industry standards when sending out bulk SMS and Emails, this entails a cost on our end via Carriers and also load on our Servers; ultimately you should be able to make as many campaigns as you want and we will quote you with very low rates so you can reach and engage with your desired customers.
SimpleSpa is the perfect tool for Hair Salons, Massage Therapy, Spas, Gyms, Hotels, Chiropractors, Pet Services, Education, Consulting, Medical, Law Firms, Wellness, Acupuncture, Personal Trainers, Nail Salon, Counseling, Home Repair, Financial Services, Photography, Automotive and anything that involves appointments
You can put your logo on SimpleSpa, so it shows on your online booking page and on all your email reminders, quickly customize your email notifications and sms notifications with any text you want, so that your clients always know that it was your business that contacted them.
Absolutely, with SimpleSpa you can process Credit Cards; in the USA and Canada we offer traditional merchant services, and can provide you with a EMV & NFC Compliant Wireless Terminal for all your in store processing needs. We also offer a virtual terminal via Stripe with Apple Pay support for online booking deposits in 25 countries including Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Japan, Luxembourg, Netherlands, Norway, Singapore, Spain, Sweden, Switzerland, United Kingdom, United States, Hong Kong preview, Italy preview, New Zealand preview, Portugal preview, Brazil preview, Mexico preview
Yes. We want SimpleSpa to meet your business needs all the time, whether you're growing or scaling back. You can upgrade or downgrade at any time.
Yes. SimpleSpa has been designed to handle multiple business locations, and each location has their own free booking page for accepting online appointments.
SimpleSpa co-locates with secure, Tier 4 data centers in Washington and for our European Clients in Frankfurt. Each data center is monitored 24/7, 365 days a year by skilled and experienced IT professionals:
  • SSAE Type II and Type III compliant
  • Zone 4 earthquake-rated reinforced structure
  • Monitoring system providing real-time data on equipment operation, enabling instant identification of problems
  • Multiple paralleled N+1 UPS modules configured in redundant systems to allow for A/B power configuration
  • Twenty megawatts of expandable N+1 power backup utilizing generators
  • A Very Early Smoke Detection Alarm (VESDA) with pre-action dry pipe fire suppression systems
  • Multiple fiber route entrances to structures
  • Access control systems (biometric scans and Personal Identification Number (PIN) access)
SimpleSpa's networks are monitored to protect our perimeter against potential threats. Possible threats include hackers, data breaches, adware, spyware, pop-ups, browser exploits and phishing attempts:
  • All secure servers are protected by layer 7 firewalls, best-of-class router technology, TLS encryption, file integrity monitoring and network intrusion detection that identifies malicious traffic and network attacks. Network security scanning helps us quickly identify out-of-compliance systems
  • All networks are monitored using a Security Incident Event Management (SIEM) system that gathers logs from all network systems and creates alert triggers based on correlated events
  • In addition to our own capabilities, and those of our hosting providers, we contract with on-demand Distributed Denial of Service (DDoS) scrubbing providers that allow us to mitigate DDoS attacks
  • Intrusion detection sensors throughout our internal network report events to the SIEM system for logging, alerts and reports
Yes, at SimpleSpa we use Transport Layer Security (TLS), a form of data encryption, to ensure the privacy of all Internet communications both in our app and when clients are paying from your SimpleSpa online address:
  • Individual user sessions are identified by a unique username at login
  • Multiple layers of monitoring devices, including Web Application Firewall (WAF)
  • Intrusion Prevention System capabilities
At SimpleSpa we are dedicated to the six best security practices for the protection of electronic protected health information (ePHI) and credit card data, which include, but are not limited to:
  • Maintaining a secure network
  • Encrypting and protecting ePHI and cardholder data
  • Maintaining a Vulnerability Management and Assessment Program
  • Implementing strong access control measures
  • Monitoring and testing production and development networks
  • Maintaining a thorough internal information security program and policies
SimpleSpa is a web app and also works great on iPhones and iPads:
  • To create a shortcut on your Home Screen
    • In Safari visit https://my.simplespa.com
    • Click on the share icon (box with the arrow pointing upwards)
    • Select the option Add to Home Screen
    • The name and address will be pre-filled and all you need to do is press add/save