SimpleSpa Documentation Current release v4.971

With our appointment scheduling software you can have customizable email notifications sent out to your clients and staff for free.

Customer Email Reminder

This is sent to your client if they have an email set up on their account, at any time you can change your clients preferences and enable or disable these reminders to be sent, you can customize when you want the reminder to be sent out form 24h, 48h, 1 week before the appointment is scheduled

Staff Email Notification

When an appointment is booked your staff will receive an email notification informing them of the new booking

Online Booking Email

Once an appointment has been booked online, besides the ability to add it to their Google, Outlook or Yahoo calendar your customer will receive an email informing them of their booking

Staff Login

SimpleSpa also sends out an email when you first set your staff to login, allowing them to create their own password for accessing their own appointments on SimpleSpa

Post Appointment Thank You Email

When an appointment has been completed or paid for, we will then give you an option in the appointment popup to Send Post Email this is pre written as a Thank you, but you can write anything you like directly to your client using our rich text editor, an email will be sent out to your clients email address. This feature is available only if your client has an email in their profile.

Supported Email Tags


*Each email type can show your business logo, and each message can be customized with a message or formatting that you would prefer

SimpleSpa offers the most comprehensive SMS notifications in the industry, with each text message being customizable to meet your needs

Client SMS Appointment Reminder

Your clients receive an automated SMS reminder a day before their appointment, if you would like to allow your clients to confirm or cancel their appointment you can use the [CONFIRM] tag, to only accept confirmations you can use the [CNFRM] tag

Client SMS Appointment Confirmation

Once you set your clients appointment as confirmed your client will receive an appointment notification

Client Thank You SMS

Your clients will receive an automated SMS with a thank you message, upon a successful transaction with the POS (client will need to have a valid mobile number on their profile). The receipt can also included using the [RECEIPT] tag

Staff SMS Appointment Notification

Once an appointment has been created your staff will get notified to know when they have been scheduled

Staff SMS Appointment Cancellation Reminder

If an appointment is cancelled your staff will be notified of the cancellation

Daily Staff Digest

This digest sends out a message to your staff 2 hours prior to their shift, with a message telling them their appointments for the day, and an attachment of their upcoming appointments

Supported SMS Tags


Support for Client Replies

If your clients reply to a SimpleSpa notification Text/SMS, that reply will show up in your SimpleSpa account when you view all the sent messages for the day and we allow you to quickly view the respective appointment with a dedicated button for that message, when navigating to the SimpleSpa dashboard replies will show up as "growl" like notification alerts *this functionality may be limited in some locales or if you have a custom Sender ID

SimpleSpa does not provide two way communication with your clients, only transactional messages regarding appointment information towards your clients and a reply from your clients to that notification. You can manually reply to a client if you are on a mobile device or a device which is connected to a messaging app, by clicking on the hyperlink of the mobile number your client has on file in the appointment popup. This will open a supported messaging app to send a message manually to the selected clients number

Support for Client Return Calls

Calls made towards the number that sent the text notification will be answered by an automated IVR; clients with existing appointments will be greeted with a message and prompted with their next scheduled appointment date, time, service and staff member, they will have the option to Confirm their appointment directly over the phone *this functionality may be limited in some locales or if you have a custom Sender ID

SimpleSpa sends SMS notifications with a 5 minute delay, to avoid accidental appointment changes - to subscribe to our SMS/Text Message Plans please click here

Sender ID

In some countries SimpleSpa supports a custom Sender ID, a Sender ID is typically a name used to replace a phone number where the text message is sent from. Typically this is the business name and may be limited to 9-11 characters. Please note that some countries require a sender id be registered with local regulators for any SMS to be sent out, to register a custom Sender ID you will need to reach out to our support team and we will check availability and quote you the monthly maintenance fee for the service

Dedicated Number

In certain regions of the world SimpleSpa supports a dedicated number where your messages are sent from, if you are interested in this feature please reach out to our support team so they can check availability and quote you for the monthly maintenance fee